TESTIMONIALS
Convincing my aging mother that it's in her best interest to move to a retirement community was very difficult. Ben took the time to discuss the matter at length with us to better understand my mother's needs and concerns before speaking directly to her. He was able to point out to my mother all the positive aspects of a move and provided excellent options as to where she might relocate. He took the time to answer all of her questions, was patient and considerate, and made her feel more at ease with the transition. What had been an overwhelming decision for several years was made much easier with the support he provided every step of the way.
After Mom fell, things happened very quickly. We had many decisions to make and we needed help, especially since we didn’t live in the area. The rehab suggested that Ben may be able to help with the many moving pieces. He kept the process very organized, and provided next actions and decisions for us all to make. Would highly recommend Ben for any elder assistance needs.
Our decision to change our life came suddenly and unexpected. Ben was a terrific help to us since our family lives far from our home. He answered all of our questions professionally and with a deep understanding of what our needs are and will be. Every step of the way, he was there to “hold our hand” and give us the emotional security we needed so badly. His assistance in every step of the move was so valuable. We could truly have not been able to do this without him. The outcome was so much better because of him.
My family had a very difficult decision to make about moving our widowed mom out of her home after living there for over 35 years. The house was too big, with too many potentially dangerous steps and required regular maintenance and upkeep. We were worried that she would fall and really hurt herself. I started to research different senior care options for mom but often had more questions than answers and couldn’t decide what was the best choice in our situation; independent or assisted living or a nursing home. At that point, I realized I needed an expert to evaluate our specific situation, one who would be independent and unbiased. I talked to some friends that were going through similar issues and they gave me a reference to Ben Gersten to see if he could help. From the first call, where he said please call me Ben, I felt like he was providing advice as if it was for his own family. He asked many questions so that he could gain a clear understanding of my mom and her needs, even speaking with her! He helped remove our confusion and concerns, providing clear and concise information so we would all be comfortable with our decision. He was very confident in the decision that at this time my mom should consider independent living and explained why in detail. Ben said that we should try to give our mom complete independence for as long as possible but monitor her to ensure this was best for her long-term care. Today, my mom is very happy and has met so many new friends saying that she feels like she is in a hotel! I would highly recommend Ben, his warmth, compassion and understanding of the senior care world is invaluable and has made all the difference in our lives.